Posts Tagged ‘otrs’

What is OTRS ?

OTRS is a Help Desk ticketing system, OTRS is from open source community ITIL compliance for infrastructure service support ticketing system which includes CMDB, change management, Escalation Matrix & time accounting.  Techmark Solutions has hands on experience in customization and installation of OTRS tool as per the requirement & Training support for OTRS ticket agents. […]

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