OTRS is a Help Desk ticketing system, OTRS is from open source community ITIL compliance for infrastructure service support ticketing system which includes CMDB, change management, Escalation Matrix & time accounting. Techmark Solutions has hands on experience in customization and installation of OTRS tool as per the requirement & Training support for OTRS ticket agents.
Techmark Solutions also provide OTRS installation and configuration including hosting space.
OTRS SLA management, OTRS ticket escalation metric, OTRS agent configuration and permission, Ticket acknowledgement, OTRS CMDB configuration, OTRS reports, OTRS time accounting system, OTRS queue management, OTRS customer creation and management, and OTRS change management, OTRS survey management
Techmark Solutions provides OTRS support and solutions in India, domestic & international